SUPPORT
When things don’t work properly, you need instant resolution. Our support specialists
are available to respond immediately. With a robust team whose expertise ranges from
A to Z, our internal escalation process will ensure you are back up and running quickly.
Does it ever feel like you just can’t keep up with the constant demands of your users? Are you looking for someone to support your users during your much needed vacation? Need some extra hands for a large project?
When things don’t work properly, you need instant resolution. Our support specialists are available to respond immediately. With a robust team whose expertise ranges from A to Z, our internal escalation process will ensure you are back up and running quickly.
Troubleshooting & Support
Leverage the expertise of our Service Desk to quickly resolve your day-to-day issues. Our highly skilled engineers are available to provide as-needed support for just about any circumstance, 24 hours a day, 7 days a week. When you call Tech Heads, you will always speak to a live person, who can triage your issue to resolution.
Staff Augmentation
Our knowledgeable staff is available to work onsite, acting on behalf of your company at whatever level you need. Our versatility and flexibility can be utilized to augment the existing team or eliminate the need for additional staff. We take care of your network so you can focus on what you do best.
Space Relocation
Our experienced engineers will make your move smooth and seamless. Office moves require coordination between the local carriers, cabling companies, building managers, electricians, HVAC companies, and employees. Let us help make your office move go smoothly and seamlessly. We will ensure that everything is moved in a timely fashion and is 100% operational at your new facilities.
Medical & Vacation Coverage
Put one of our consultants in place. We’ll find the right level and expertise to keep everything running smoothly. While your technical staff are out for medical or vacation leave, Tech Heads can provide the expertise to keep your network and systems running smoothly in their absence. We can step into any role in your organization with relative ease because our consultants understand the basic concepts of how today’s networks and systems function to a depth unparalleled in the industry.
Disaster Recovery
The continued operation of technical infrastructure is critical to the success of any business. Don’t let a disaster keep you down. We can deploy a full team to get you back up and running ASAP.