Microsoft Cloud Services

Elevate your cloud experience

For Azure, Office 365, Microsoft 365 Enterprise Mobility + Security, & Windows Enterprise plans.

We know Microsoft.

Tech Heads is a Microsoft Gold Partner and Tier 1 Cloud Solutions Provider.

OUR APPROACH

Receive trusted support with escalation to Priority Microsoft Support when needed.

With the purchase of Microsoft Cloud services including Azure, Office 365, Enterprise Mobility + Security, Windows Enterprise and Microsoft 365 plans, your designated administrators gain access to Tech Heads enhanced technical support. Our Portland, Oregon based engineers with vast Microsoft certifications and experience are available 24/7/365.

4 CLOUD SUPPORT ACTIVITIES

Administration

Empower your business with seamless administrative support for your Microsoft Cloud environment, ensuring optimal performance and security at every step.

Performance

Swiftly resolve service disruptions and enhance performance in your Microsoft Cloud with our expert assistance, ensuring uninterrupted business operations.

Portal

Empower your team with our intuitive self-service portal, seamlessly managing Microsoft Cloud licenses and users for enhanced efficiency and control.

Billing

Simplify your Microsoft Cloud financial management with our dedicated support, ensuring transparent billing and optimal subscription management for your business success.

Service Levels

Tech Heads Microsoft Cloud Support strengthens the support provided by Microsoft, giving you direct access to Tech Heads Level 1 and rapid escalations to our Level 2 engineers when necessary. Tech Heads Level 2 engineers have the ability to open priority tickets with Microsoft on your behalf. Tickets escalated to Priority Microsoft support services will be dictated by their current SLA. Find detailed service level descriptions below:

Priority Level	Customer situation	THInc. Level 1 Response	THInc. Level 1 Escalation	Microsoft Level 3 Priority Escalation
1	Critical business impact: Customer’s business has significant loss of services	Less than 1 hour	1 hour	Business Plan: 1 hour Enterprise Plan: 1 hour
2	High business impact: Customer’s business has high loss of services but work can reasonably continue in an impaired manner	Less than 8 hours	4 hours	Business Plan: No commitment Enterprise Plan: Next business day
3	Moderate business impact: Customer’s business has moderate loss of services but work can reasonably continue in an impaired manner	Less than 12 hours	1 business day	Business Plan: No commitment Enterprise Plan: Next business day
4	Low business impact: Customer’s business is functioning with minor or no impediments	Less than 48 hours	2 business days	Business Plan: No commitment Enterprise Plan: Next business day

Testimonials

Don’t take our word for it.

"I am very impressed with the playbook Tech Heads has developed around securing Microsoft 365. I have not seen another Partner take such a thorough approach."

MATT SOSEMAN
Security Architect at Microsoft

“The Scorecard provided a great framework to gauge our comprehensive security all at once. I am not a cybersecurity expert, so I didn’t have an easy way to definitively know we had addressed everything. At first all the recommendations felt overwhelming, but Tech Heads explained it as a journey. They used the results to help lay out a roadmap so we can set priorities over time.”

Ann Klein, President at Majoris Health

Tech Heads provides me with a team of experienced professionals for all manner of IT matters.

Their responsiveness to emergencies has been of immeasurable benefit and has made my job a lot less stressful.

Mike Bliss

Director of IT, JD Fulwiler & Co.

We’ve had a long-standing relationship with Tech Heads.

We appreciate their knowledge and stability. They’ve provided us with expert consulting to keep us current and compliant since 2000!

Fred Anderson

Director of IT OSF International

Partnering with Tech Heads has allowed us to focus our energies on key business systems that differentiate us in our market.

They have gone the extra mile to create a partnership with us that is guaranteed to adapt with our needs as we continue to grow. Their deep bench of engineering and technical experts complements our own small IT team and enables us to be far more capable than we could be on our own.

Chad Cassady

VP of IT, PH Tech

Tech Heads has demonstrated that they are a very capable partner, supporting us in our times of need.

It gives us peace of mind to know that we can rely on them for augmented support, turn key projects, and the technical expertise to solve our complex technical issues. They’ve earned our loyalty as well as our trust.

Kelly Grant

MIS Director, EC Company

Learn More About THInc. 365

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FAQs

Isn't Microsoft 365 securely configured by default?

No. Microsoft states that out of the box, newer tenants have the Security Defaults enabled that implement some but not all necessary and best-practice capabilities. They advise that these are a great start but shouldn't be the only configurations organizations should use. Organization-specific security controls and procedures should augment all out of the box configuration.

Doesn't Microsoft 365 provide data backups?

No. Apart from Sharepoint Online, Microsoft does not perform Office 365 backups. This is insufficient to protect your organization's data in the case of accidental or intentional deletion, or to quickly restore after a security incident.

We already get security alerts from Microsoft 365. Why do we need THInc. 365?

You may be receiving alerts from Microsoft 365, but who is receiving, analyzing, investigating and addressing each alert? While the vast majority of alerts will not indicate a security event, ALL alerts must be thoroughly addressed to protect against the small minority that do indicate a serious security event. In addition to monitoring, THInc. 365 also provides up-to-date security configurations and data backup.