Services Rate Sheet
Services Rate Sheet
These rates apply to Tech Heads’ Time and Materials engagements.
Version 7.7
Standard Rates
- Scheduled work: All hours, 24x7x365, excluding Major Holidays as defined below.
- Unscheduled work: Service Desk: Mon – Fri, 8am – 5pm Pacific Time | Professional Services: Mon – Fri, 8am – 5pm Pacific Time
- Phone and remote support will be billed in 15-minute increments at the rates listed below.
- The On-site Billing Policy below applies to all On-Site Support.
| Services Team | Standard | Rate Per Hour |
| Security Architect | $295 |
| Infrastructure Architect | $275 |
| Enterprise Consultant | $250 |
| Enterprise Software Engineer | $205 |
| Senior Consultant | $205 |
| Consultant | $165 |
| Technician | $115/$1251 |
| Project Manager | $175 |
| Project Coordinator | $150 |
Level of resource determined in Tech Heads’ discretion by size and complexity of network or project, and/or availability.
1Technician overtime rate
| Emergency After-Hours Rates | Major Holidays Rates |
| Monday – Friday, 5pm – 8am Pacific time and weekends. | New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas. |
| This applies to all support requests / emergencies that have not been pre-scheduled with your resource. | Scheduled and unscheduled work: All hours. |
| $350 per hour for on-site service calls for all resources | |
| $350 per hour for phone and remote support for all resources, billed in 15-minute increments | |
On-site Billing Policy
- On-site service calls will be billed a $25 service fee per day, per resource.
- On-site minimums for customers within these service areas as defined below:
- Local Customers1: 2-hour minimum billing. The 2-hour minimum does not include drive time.
- For out-of-market resources, on-site minimums of 4 hours or more will apply.
- Out-of-Market: Area 1 Customers2: 4-hour minimum billing. The 4-hour minimum does not include drive time.
- Out-of-Market: Area 2 Customers3: 8-hour minimum billing per day that we are on-site. The 8-hour minimum includes the drive time. Last day, for on-site and/or travel, will incur a 4-hour minimum billing. Roundtrip mileage will be charged in accordance with then current federal rates.
1Local Customer – Located within a typical drive time of less than 1 hour from Tech Heads’ Office | Example: Scappoose, Gresham, Salem, McMinnville
2Out-of-Market: Area 1 Customers – Located between 1 – 2 hours’ drive time | Example: Hood River, Eugene, Longview, Astoria, Tillamook
3Out-of-Market: Area 2 Customers – Located in an area more than 2 hours’ drive time | Example: Seattle, Medford, Pendleton
Other Considerations
Cancellation Policy: Same day cancellations for scheduled on-site visits will incur a 2-hour charge per resource at their applicable rate.
Confidentiality Notice: This document is for the sole use of the intended recipient(s) and may contain sensitive and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited.
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