These rates apply to Tech Heads’ Time and Materials engagements.

Version 7.9

Standard Rates

• Scheduled work: All hours, 24×7, excluding Major Holidays as defined below.
• Unscheduled work: Mon – Fri, 8am – 5pm Pacific Time
• Remote and on-site support will be billed at the rates listed below. There is a 15-minute minimum charge for remote support and will be billed in 15-minute increments thereafter. Onsite minimums are listed below.

Level of resource determined in Tech Heads’ discretion by size and complexity of network or project, and/or availability.

¹Technician overtime rate

On-site Billing Policy

• On-site service calls will be billed a $35 service fee per day, per resource.
• Clients will be billed for travel time one way.
• On-site minimums for customers within these service areas as defined below. Once the minimum has been met, additional support will be billed in 15-minute increments:
  • Local Clients¹: 2-hour minimum billing.
    • For out-of-market resources, on-site minimums of 4 hours or more will apply.
  • Out-of-Market: Area 1 Clients²: 4-hour minimum billing.
  • Out-of-Market: Area 2 Clients³: 8-hour minimum billing per day that we are on-site. If the minimum is not met, drive time may be counted toward the onsite minimum for this area. The last day, for on-site and/or travel, will incur a 4-hour minimum billing. Roundtrip mileage will be charged in accordance with the current federal rates.

¹Local Clients – Located within a typical drive time of less than 1 hour from Tech Heads’ Office | Example: Scappoose, Gresham, Salem, McMinnville

²Out-of-Market: Area 1 Clients – Located between 1 – 2 hours’ drive time | Example: Hood River, Eugene, Longview, Astoria, Tillamook

³Out-of-Market: Area 2 Clients – Located in an area more than 2 hours’ drive time | Example: Seattle, Medford, Pendleton

Other Considerations

• Cancellation Policy: Same day cancellations for scheduled on-site visits will incur a 2-hour charge per resource at their applicable rate.
• Services provided during the first 24 hours following a confirmed security incident will be billed at the unscheduled, after-hours emergency rate of $350 per hour, for all resources. Additional days thereafter of a security incident response are billed at unscheduled, after-hours rates for evenings 5pm-8am, and weekends during the engagement. Pre-paid retainers will be required for a security incident response.

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